Useful links + services

Nurse on Call
1300 60 60 24  
NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse. The phone service is for non-emergency health advice only. 
24/7 

Pregnancy, Birth and Baby Line
1800 882 436 
Call this free phone line to speak to a Maternal Child Health Nurse for personal advice and guidance. They can direct you to local support services. 
7am-12am, 7 days

Maternal Child Health Line
13 2229 
This is a telephone service staffed by qualified maternal and child health nurses, providing support to Victorian families.  
24/7 

MS Health Nurse After-care Telephone Service
1300 515 883 
MS Health provides this phone support service, staffed by nurses specialising in the medication abortion process. 
24/7 

1300 MEDICINE
1300 633 424
A free service where you can talk to a registered pharmacist about medicine-related questions (including how to take medicines, possible side effects, and taking medicines during pregnancy or breastfeeding).
9am-5pm, Monday-Friday 

Medicines Information Service – Royal Women's Hospital
(03) 8345 3190 
Talk to an experienced medicines information pharmacist, about medicine use in pregnancy and breastfeeding, women’s health and neonates. Get advice about adverse drug reactions, drug interactions, compatibilities, product information, complementary or herbal medicines use. 
9am-4pm, Monday-Friday 

Medicines Information Centre – Monash Health
(03) 9594 2361 
For advice and assistance on new medicines, adverse effects of medicines and medicine interactions. Specialises in medicines in pregnancy, medicines in breastfeeding, medicines for children and women’s health. 
9am-5pm, Monday-Friday

National immunisation hotline
1800 671 811
For general advice and information about immunisation, including national immunisation programs and indiviudal vaccines. 
8:30am-5pm, Monday - Friday

National Coronavirus Hotline
1800 020 080 
For information about COVID-19, COVID-19 vaccines or help with the COVIDSafe app. 
24/7 

PEP Phoneline 
1800 889 887 
If you have had possible exposure to HIV infection, you can contact the PEP (Post-Exposure Prophylaxis) helpline to talk about your risk and if you would be recommended to take PEP. They will also help you find a location where you can get PEP. 
9am-5pm, Monday - Friday 

Online health information and resources 

The Better Health Channel
For health and medical information in Victoria, that is quality-assured and reliable, up-to-date, locally relevant and easy to understand. 

Sexual Health Victoria
Find out more about a range of reproductive and sexual health topics. 

Royal Women's Hospital
A wide range of health information to help women of all ages understand their health issues and their treatment options.

Sexual Assault Crisis Line (SACL)
1800 806 292 
After hours phone service for crisis counselling support, information and advocacy for people living in Victoria.  
5pm – 9am, 7 days 
 

1800 Respect
1800 737 732 
National sexual assault, domestic family violence counselling support service. 
Chat online or over the phone. 
24/7 
 

Safe Steps
1800 015 188   
A family violence response phone line for women and children. You can speak to a family violence support worker toll free. 
24/7 
 

inTouch – The Multicultural Centre against Family Violence
1800 755 988 
Provides support, advice and advocacy in response to issues of family violence in migrant and refugee communities. 
9am – 5pm, Monday - Friday 
 

Djirra
1800 105 303 
Provides Aboriginal Family Violence Legal Service, prevention of family violence, support services, cultural and wellbeing workshops for Aboriginal women. 
9am – 5pm, Monday – Friday 
 

Legal Advice Line for Victim Survivors of Sexual Assault
(03) 8622 0600 
Free legal advice and referral service for victim-survivors of sexual assault, who have questions around the legal issues of telling your story or being identified publicly. Staffed by female lawyers specialised in legal issues around violence against women.  
9am-5pm, Monday-Friday 

LGBTQIA+ services 

Switchboard
1800 184 527 
Peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities.  
Webchat and phone line. 
3pm – midnight, 7 days.  
 

Rainbow Door
1800 729 367 
Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family.  
SMS: 0480 017 246 
Email: support@rainbowdoor.org.au
10am - 6pm, 7 days a week. 
 

queerspace
03 9663 6733
LGBTIQ+ health and wellbeing support service, with a focus on relationships, families, parenting and young people. queerspace  services include counselling, case management, advocacy, support and peer support services. 

Kids Helpline
1800 55 1800 
Free, confidential online and phone counselling service for young people aged 5 to 25. Lots of resources for mental health, body image, relationships and sex, and life issues. 
24/7 
 

Headspace
1800 650 890 
Provides 12-25 year old with mental health support. Headspace Centres provide young people support for mental health, physical health including sexual health, alcohol and other drugs, and work and study.
eHeadspace provides free online and telephone counselling.  
 

ReachOut
An online mental health service for young people and their parents 
 

Youth Support and Advocacy Service
Community support for young people under 25, with a focus on alcohol and drug usage, and mental health. 

Lifeline Australia
13 11 14 
Access to crisis support and suicide prevention services. 
Chat online or over the phone 
24/7 
 

PANDA
1300 726 306 
National Perinatal Anxiety and Depression Helpline. 
9am-7:30pm, Monday – Friday 
 

Suicideline
1300 651 251 
Telephone, video and online counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide. 
24/7 
 

Beyondblue
1300 22 4636 
Get one-on-one counselling, information and support for anxiety and depression from a trained mental health professional, through phone and online.  
24/7 
 

Red Nose Grief and Loss Support Line
1300 308 307 
Get support from a qualified bereavement counsellor for miscarriage, termination, stillbirth, neonatal death, SIDS and sleeping accidents, and any other sudden death of a child up to 18 years. 
24/7 
 

Directline
1800 888 236  
Confidential alcohol and drug counselling and referral in Victoria. 
24/7 

Parentline Victoria
13 22 89 
Statewide telephone counselling and support service for all Victorian parents and carers of children from 0-18 years.  Talk to experienced social workers, psychologists and family therapists, who can give you counselling and information around a wide range of parenting issues. 
8am-12am midnight, 7 days 
 

Council of Single Mothers and their Children
1300 552 511 
Support, information and referrals, including for emergency relief.  Can provide support in advocating for your employment, income security, affordable childcare and housing and respectful treatment from government agencies. 
9:30am – 3pm, Monday-Friday 

MumSpace
Providing support for the emotional health of new and expecting mums, including information, resources and online programs.

Victorian Aboriginal Health Service
03 9419 3000
VAHS provides a range of medical, dental and social services for Victorian indigenous communities.
186 Nicholson Street, Fitzroy, Melbourne
 

Victorian Aboriginal Community Controlled Health Organisation (VACCHO)
Provides health advocacy focusing on the specific needs and requirements of the Aboriginal and Torres Strait Islander community.
 

Koori Maternity Services
The Koori Maternity Services program offers flexible, inclusive, culturally appropriate pregnancy and postnatal care to Aboriginal and Torres Strait Islander women in Victoria. 

Yarning Safe And Strong
1800 959 563
A free and confidential counselling service for Aboriginal and Torres Strait Islander Peoples, who need to have a yarn with someone about their wellbeing.

Djirra 
(03) 9244 3333
Provides both telephone and face-to-face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence. 
 

Black Rainbow
National Aboriginal and Torres Strait Islander Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Sistergirl and Brotherboy (LGBQTI+SB) organisation, supporting positive health and wellbeing for Aboriginal and Torres Strait Islander Lesbian LGBQTI+SB* with an original focus on suicide prevention.

Women’s Information and Referral Exchange (WIRE)
1300 134 130 
Information and support about legal advice, relationships and violence against women, money, housing and employment. 
9am – 5pm, Monday - Friday 
 

Resourcing health and Education (RhED) Service 
1800 458 752 
RhED is a program of Star Health that provides a range of health, safety and legal information for sex workers in Victoria. 
9am – 5pm, Monday – Friday 
 

Family Relationships Advice Line
1800 050 321 
National telephone service to help families affected by relationship or separation issues, including information on parenting arrangements after separation.
8am-8pm, Monday – Friday; 10am-4pm, Saturday 
 

Health Complaints Commissioner
1300 582 113 
Resolve complaints about healthcare and the handling of health information in Victoria. 
9am – 5pm, Monday – Friday