Useful links + services

Photograph of an old telephone on a light blue background

Here are some support services in Victoria. 

If you are in an emergency, call 000. 

Medical and health information

Nurse on Call
1300 60 60 24  

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse. The phone service is for non-emergency health advice only. 


Pregnancy, Birth and Baby Line
1800 882 436 

Call this free phone line to speak to a Maternal Child Health Nurse for personal advice and guidance. They can direct you to local support services. 
7am-12am, 7 days

Maternal Child Health Line
13 2229 

This is a telephone service staffed by qualified maternal and child health nurses, providing support to Victorian families.  

MS Health Nurse After-care Telephone Service
1300 515 883 

MS Health provides this phone support service, staffed by nurses specialising in the medication abortion process. 

Medicines Information Service – Royal Women's Hospital
(03) 8345 3190 

Talk to an experienced medicines information pharmacist, about medicine use in pregnancy and breastfeeding, women’s health and neonates. Get advice about adverse drug reactions, drug interactions, compatibilities, product information, complementary or herbal medicines use. 
9am-4pm, Monday-Friday 

Medicines Information Centre – Monash Health
(03) 9594 2361 

For advice and assistance on new medicines, adverse effects of medicines and medicine interactions. Specialises in medicines in pregnancy, medicines in breastfeeding, medicines for children and women’s health. 
9am-5pm, Monday-Friday

National immunisation hotline
1800 671 811

For general advice and information about immunisation, including national immunisation programs and indiviudal vaccines. 
8:30am-5pm, Monday - Friday

National Coronavirus Hotline
1800 020 080 

For information about COVID-19, COVID-19 vaccines or help with the COVIDSafe app. 

PEP Phoneline 
1800 889 887 

If you have had possible exposure to HIV infection, you can contact the PEP (Post-Exposure Prophylaxis) helpline to talk about your risk and if you would be recommended to take PEP. They will also help you find a location where you can get PEP. 
9am-5pm, Monday - Friday 

Online health information and resources 

The Better Health Channel
For health and medical information in Victoria, that is quality-assured and reliable, up-to-date, locally relevant and easy to understand. 

Family Planning Victoria
Find out more about a range of reproductive and sexual health topics. 

Royal Women's Hospital
A wide range of health information to help women of all ages understand their health issues and their treatment options.

Family violence and sexual assault support 

Sexual Assault Crisis Line (SACL)
1800 806 292 

After hours phone service for crisis counselling support, information and advocacy for people living in Victoria.  
5pm – 9am, 7 days 

1800 Respect
1800 737 732 

National sexual assault, domestic family violence counselling support service. 
Chat online or over the phone. 

Safe Steps
1800 015 188   

A family violence response phone line for women and children. You can speak to a family violence support worker toll free. 

inTouch – The Multicultural Centre against Family Violence
1800 755 988 

Provides support, advice and advocacy in response to issues of family violence in migrant and refugee communities. 
9am – 5pm, Monday - Friday 

1800 105 303 

Provides Aboriginal Family Violence Legal Service, prevention of family violence, support services, cultural and wellbeing workshops for Aboriginal women. 
9am – 5pm, Monday – Friday 

Legal Advice Line for Victim Survivors of Sexual Assault
(03) 8622 0600 

Free legal advice and referral service for victim-survivors of sexual assault, who have questions around the legal issues of telling your story or being identified publicly. Staffed by female lawyers specialised in legal issues around violence against women.  
9am-5pm, Monday-Friday 

LGBTQIA+ services 

1800 184 527 

Peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities.  
Webchat and phone line. 
3pm – midnight, 7 days.  

Rainbow Door
1800 729 367 

Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family.  
SMS: 0480 017 246 
10am - 6pm, 7 days a week. 

03 9663 6733
LGBTIQ+ health and wellbeing support service, with a focus on relationships, families, parenting and young people. queerspace  services include counselling, case management, advocacy, support and peer support services. 

Mental health and counselling

Lifeline Australia
13 11 14 

Access to crisis support and suicide prevention services. 
Chat online or over the phone 

1300 726 306 

National Perinatal Anxiety and Depression Helpline. 
9am-7:30pm, Monday – Friday 

1300 651 251 

Telephone, video and online counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide. 

1300 22 4636 
Get one-on-one counselling, information and support for anxiety and depression from a trained mental health professional, through phone and online.  

Red Nose Grief and Loss Support Line
1300 308 307 

Get support from a qualified bereavement counsellor for miscarriage, termination, stillbirth, neonatal death, SIDS and sleeping accidents, and any other sudden death of a child up to 18 years. 

1800 888 236  
Confidential alcohol and drug counselling and referral in Victoria. 

Parenting support 

Parentline Victoria
13 22 89 

Statewide telephone counselling and support service for all Victorian parents and carers of children from 0-18 years.  Talk to experienced social workers, psychologists and family therapists, who can give you counselling and information around a wide range of parenting issues. 
8am-12am midnight, 7 days 

Council of Single Mothers and their Children
1300 552 511 

Support, information and referrals, including for emergency relief.  Can provide support in advocating for your employment, income security, affordable childcare and housing and respectful treatment from government agencies. 
9:30am – 3pm, Monday-Friday 

Aboriginal and Torres Strait Islander services 

Victorian Aboriginal Health Service
03 9419 3000
VAHS provides a range of medical, dental and social services for Victorian indigenous communities.
186 Nicholson Street, Fitzroy, Melbourne

Victorian Aboriginal Community Controlled Health Organisation (VACCHO)
Provides health advocacy focusing on the specific needs and requirements of the Aboriginal and Torres Strait Islander community.

Koori Maternity Services
The Koori Maternity Services program offers flexible, inclusive, culturally appropriate pregnancy and postnatal care to Aboriginal and Torres Strait Islander women in Victoria. 

(03) 9244 3333
Provides both telephone and face-to-face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence. 

Black Rainbow
National Aboriginal and Torres Strait Islander Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Sistergirl and Brotherboy (LGBQTI+SB) organisation, supporting positive health and wellbeing for Aboriginal and Torres Strait Islander Lesbian LGBQTI+SB* with an original focus on suicide prevention.

Youth services 

Kids Helpline
1800 55 1800 

Free, confidential online and phone counselling service for young people aged 5 to 25. Lots of resources for mental health, body image, relationships and sex, and life issues. 

1800 650 890 

Provides 12-25 year old with mental health support. Headspace Centres provide young people support for mental health, physical health including sexual health, alcohol and other drugs, and work and study.
eHeadspace provides free online and telephone counselling.  

An online mental health service for young people and their parents 

Youth Support and Advocacy Service
Community support for young people under 25, with a focus on alcohol and drug usage, and mental health. 

Other support services 

Women’s Information and Referral Exchange (WIRE)
1300 134 130 

Information and support about legal advice, relationships and violence against women, money, housing and employment. 
9am – 5pm, Monday - Friday 

Resourcing health and Education (RhED) Service 
1800 458 752 

RhED is a program of Star Health that provides a range of health, safety and legal information for sex workers in Victoria. 
9am – 5pm, Monday – Friday 

Family Relationships Advice Line
1800 050 321 

National telephone service to help families affected by relationship or separation issues, including information on parenting arrangements after separation.
8am-8pm, Monday – Friday; 10am-4pm, Saturday 

Health Complaints Commissioner
1300 582 113 

Resolve complaints about healthcare and the handling of health information in Victoria. 
9am – 5pm, Monday – Friday